Dear Valued Customer:

For LPGI to continually offer top quality products at the very best prices, we have implemented the following cost-containment policies:

TERMS AND CONDITIONS OF SALES
RETURNS WILL ONLY BE ACCEPTED FOR DAMAGED OR MISSHIPPED GOODS FOR EXCHANGE

RETURN AUTHORIZATIONS
LPGI strives to have 100% accuracy in all our shipments and provide our customers with quality product. In the unfortunate event that products sent were misshipped or damaged, please call Customer Service immediately at 1-800-409-8988 for a Return Authorization Form. Once your return is authorized, LPGI will issue UPS call tags for merchandise pickup. (LPGI will pay for the freight). We will reship new product to you upon return of damaged or misshipped product (LPGI will pay for the freight).

PAYMENT POLICY
LPGI will ship product C.O.D. and accepts VISA and MASTERCARD. Net 30 terms are available; please contact Customer Service at 1-800-409-8988 for an application. Please note: It may take up to 30 days for processing net 30 terms and to determine credit amounts.

Any customer with a check returned for Non-Sufficient Funds will be charged a $25 fee and all orders for six months will need to be paid with a money order or credit card.

All overseas orders will be conducted with a wire transfer payment to our bank and will be assessed a $15.00 wire transfer fee.

HANDLING FEES
A $5 handling fee will be charged for orders under the $50 minimum and for orders up to $500 that request fewer than minimum quantities per style. A $10 handling fee will be charged for all orders above $500 that request less than the minimum quantity per style.

ANTICIPATED DAMAGE HOLD PERCENTAGE
LPGI does not allow for any additional "anticipated damage hold percentages". If you receive damaged or misshipped product, please call Customer Service to arrange for an exchange or to return for credit.

WAREHOUSING CHARGES
LPGI will not absorb any "warehousing charges", and cannot assume responsibility for warehousing and related expenses beyond our own warehouse and its operations. LPGI will ship directly to independent locations at no additional packaging charge for our customers.

SPECIAL ORDERS
LPGI provides special fulfillment services such as affixing hang tabs, pre-ticketing, etc. for a small fee. (See price sheet). If any special order is cancelled, there will be a 50% re-stocking fee by LPGI. To be fair to all LPGI customers, no exceptions on these T&Cs will be granted. Should you have any questions or wish to discuss any of the items listed above, please feel free to give us a call at 1-800-409-8988.

Thank you for your patronage.

Kindest regards,
Mary Sansone
Director, LPG International
lpgisales@gfxi.com